VBA Letter 20-11-23 emphasizes training protocols for VARO staff involved in disability claims related to military sexual trauma [MST ].
It also states that claims examiners must:
- apply "proper flexibility and sensitivity in evaluating evidence;"
- accept both the veteran's statement and secondary evidence of changes in behavior as evidence; and
- schedule the appropriate exam when a claim is received based on MST even if the veteran's service records are silent concerning any official notification or immediate behavioral changes.
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